03 / Websites & public access
Find the barriers. Understand the fixes.
A good audit doesn't just produce a score. It shows what residents may struggle with, which standards are relevant, and what your web team can do next.
The difference
More than a red number on a dashboard.
Automated scans can catch important issues quickly. They cannot reliably judge every experience that matters, including actual keyboard navigation, focus behavior and whether instructions make sense.
Useful, not sufficient.
- Machine-detectable accessibility issues
- Structural and markup problems
- Patterns that deserve manual investigation
Where usability becomes real.
- Keyboard-only navigation and visible focus
- Screen-reader checks of representative flows
- Language, context, instructions and interaction behavior
How findings are delivered
A report that a real person can act on.
We prioritize findings by impact, identify where they occur, relate them to the relevant WCAG criteria and explain how to approach remediation. A scoped audit is distinct from a free preliminary scan.
Define the scope
Identify representative pages, documents, forms and interactions to test.
Test with multiple methods
Combine automated checks with manual keyboard and screen-reader observations.
Explain the next steps
Produce prioritized findings, evidence and implementation guidance; discuss retesting as part of the agreed scope.
ADA Title II planning
Important dates. Specific requirements.
Generally, public entities with total populations of 50,000 or more.
Generally, public entities with smaller populations and special district governments.
The DOJ's Title II rule generally specifies WCAG 2.1 Level AA for covered state and local government web content and mobile apps. Exceptions and conditions matter; an audit is not a legal determination. Read DOJ guidance (opens in a new tab).
Setting expectations
Clarity before a quote.
Is a free scan the same as an audit?
No. The free initial scan is a limited starting assessment. A detailed accessibility audit requires a defined testing scope, agreed deliverables and a separate quote.
Does an audit guarantee that a site is compliant?
No. An audit identifies issues within the agreed scope and methods. Accessibility also requires implementation, ongoing upkeep and context-dependent legal interpretation.
Who fixes the findings?
The report is written so an in-house webmaster or outside developer can follow it. Remediation work can be scoped separately where appropriate.
Start small, move carefully
Get a clear view of the barriers.
Share a public link and a brief description. We'll discuss the scope before any work begins.